Frequently Asked Questions
Everything you need to know about shopping with Cinema 1
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental United States. International shipping times vary by location, usually ranging from 7-14 business days. You will receive a tracking number via email as soon as your order ships.
What is your return policy?
We offer a 30-day return policy on all items in their original, unopened packaging. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.
What payment methods do you accept?
Cinema 1 accepts all major credit cards including Visa, Mastercard, and American Express. We also support digital payment options such as PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are the products sold on Cinema 1 authentic?
Yes, we guarantee that all products sold on our store are 100% authentic and sourced directly from authorized distributors and manufacturers.
Can I cancel or modify my order after it has been placed?
Orders can be canceled or modified within 2 hours of placement. After this window, the order is sent to our fulfillment center and cannot be changed. Please contact our customer service team immediately for assistance.
Do you offer bulk or wholesale discounts?
We do offer special pricing for bulk purchases and corporate accounts. Please reach out to our sales department through the 'Contact Us' page with your requirements for a custom quote.